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Frequently Asked Questions

  1. What is the first thing to do after my vehicle has met an accident?
  2. First step: Report your vehicle's accident to your insurance company and get a claim.
    Second step: Call Marlow Auto Body. We will tow your damaged vehicle to our auto shop and provide quality vehicle restoration services as fast as possible.

  3. Can you match my vehicle paint color?
  4. The countless distinctions in paint colors make it a complicated task to match up accurately with the original color. This can perfectly be done up at our professional shop where all our technicians are certified and trained by expert paint makers. We have made a major investment in the best computerized paint mixing system available and are continuously improving our database and equipments to guarantee that each vehicle we paint resembles the factory's original color.

  5. How long will auto body repair take?
  6. We understand the importance of returning your vehicle to you. It is very difficult to be without your vehicle, but we try hard to make it as simple as possible. The duration of time is dependent factors like the level of the damage, availability of parts, and your insurance adjuster's timeliness. However, we strive to keep your auto body repair time as short as possible. Our advisor can give you an estimate of the time it will take to complete your vehicle repairs.

  7. Can Marlow Auto Body repair any kind of car?
  8. Yes,our technicians are I-CAR Gold and ASE certified also intimately familiar with all foreign and domestic cars. That means our shop is for all imported cars and you need not find a different shop for a particular brand.

  9. Will Marlow Auto Body work with my Insurance Company?
  10. Yes. Marlow Auto Body works with all insurance companies and honestly handles all the paperwork with them. We also offer direct repair for all major insurance companies.

  11. Do you offer a guarantee or warranty?
  12. At Marlow Auto Body we put customer's satisfaction above all. We offer a full lifetime warranty on paint and labor. We take liability of what we do and give it in writing.

  13. Will my car look as good as it was prior to loss?
  14. There is no reason why your car shouldn't be as good as it was prior to the loss. Because all of our technicians are skilled in the latest collision repair techniques and we make use of modern tools and techniques to assure that your car is restored back to its original condition before the loss. Marlow Auto Body is a proud shop to be working for the auto body industry delivering high quality repairs.

  15. Do you provide estimate and how long will it take?
  16. Yes. We provide computer estimate of cost required to repair your vehicle. Our technicians carefully examine your vehicle issues and take about 15-25 minutes to provide accurate estimates but in case of fully damaged vehicle it becomes slight difficult and time consuming job to find the total estimate because we have to check each part cautiously.